We want you to be completely satisfied with your purchase from House of Gold Smith. If you are not satisfied or have changed your mind about your jewelry product, we offer a hassle-free return and refund policy. Please review the following guidelines:
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. It must also be accompanied by the original receipt or proof of purchase.
- Custom-made or personalized jewelry items are generally not eligible for returns unless they arrive damaged or defective.
Return Process:
- If you wish to return an item, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions and a return authorization number (RMA) if applicable.
- Please securely package the item and include the RMA number (if provided) on the package. You are responsible for the return shipping costs.
- We recommend using a trackable shipping service to ensure that the item reaches us safely.
Refund Process:
- Once we receive your returned item and verify its condition, we will initiate the refund process.
- Refunds will be processed to the original payment method used for the purchase. Please allow a few business days for the refund to be reflected in your account.
Exchanges:
- If you would like to exchange your item for a different size, color, or style, please contact our customer support team. Exchanges are subject to product availability.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a refund, depending on your preference.
Non-Returnable Items:
- For hygiene reasons, certain items such as earrings (for pierced ears) may not be eligible for returns unless they are damaged or defective.